A user asked about creating scripts to start or stop Windows Services. It wasn't working in SolVe and the user wanted to see if any examples can be shared. It was suggested to add an event log and see why it's failing in the ControlUp Monitor. A reference link (https://www.controlup.com/script-library-posts/start-stopped-services/) was provided.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Error “You are not authorized to log into ControlUp Contact your ControlUp admin” in Muti-Tennant ControlUp deployment
A user was receiving an error when trying to launch ControlUp Multi-Tenant for the management tenant in the tenant domain. It was suggested that whoever set up that tenant organization did not give the user's account the necessary access to open the console. The user then revealed they used the console with a different organization before and got it working.
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Read the entire article here...
Looking for Script to check a device’s Event viewer for why a device will blue screen or BSOD
A user asked if anyone had a script to check the device Event Viewer for why a device will blue screen or BSOD. Wouter replied that although complicated, tools for BSOD Analysis may be found through a simple online search. Dennis mentioned that Windows Error Reporting (WER) may be used as a source of data, also providing a screenshot of a proof of concept script as an example. Eugene asked for clarification on whether or not a workflow can be created for alerts on BSODs.
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Read the entire article here...
How to build a report to display Remote Control / Remote Shadow in ControlUp
A user asked about generating a report from remote control/remote shadow sessions, and was suggested to filter it from the system events log, which is being expanded with additional events. Exporting as a csv is also an option. Title: Generating Reports from Remote Control/Remote Shadow Sessions
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Read the entire article here...
Troubleshooting Tips for AppX Package Issues
The discussion covered troubleshooting tips for appx package issues. It suggested using "AppX packages loaded" section and procmon'ing the affected user to gain more visibility. It also included a link to a video and summarized the relevant section relating to troubleshooting gaps. The video can be found at https://youtu.be/jyj5dEpXg_Y?t=1872.
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Read the entire article here...
Accessing the API Tab in ControlUp SIP
In order to access the API tab in ControlUp SIP, users must login directly to SIP, not through DEX. If unable to log on, a support ticket can be submitted for a devops team to create an API key. An instructional video featuring all the steps to get started with Edge DX API and Power BI can be found at https://vimeo.com/843341854?share=copy. There is no exact ETA on when the API key tab will be available for DEX.
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Read the entire article here...
Issues Setting Up ControlUp with Split Accounts
A user was setting up ControlUp with split accounts and was facing issues when connecting with the console. It appeared that the impersonation activity was using the wrong account, causing access denials. Support explored the issue but couldn't find a rootcause. It turned out changing the account for a specific application pool in IIS to the SVC_CU_DB account fixed the issue, suggesting it was an installer problem. An event log in security was making logon failures with a STATUS_WRONG_PASSWORD code.
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ControlUp Script Batch Release – June 25, 2023
ControlUp's new script batch features four categories, with the focus of this blog post on scripting using new CUActions APIs. This includes 'List Available CUActions', 'Power On Generic VM', 'Force Power Off Generic VM', and 'Logoff Disconnected Sessions'. The post details how to write and use these scripts, including techniques for loading the appropriate DLL, identifying and invoking the correct CUAction, and querying the monitor table. The 'Logoff Disconnected Sessions' script, for instance, fetches data in chunks and logs off all disconnected sessions for a selected user.
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Read the entire article here...
Troubleshooting Access to ControlUp Portal – can access ControlUp Console but not Solve
A user was facing issues while trying to access https://solve.controlup.com/ portal, and was advised to make sure the account has the right permissions in the security policy and to add organization members that right if necessary. The user was then guided to add the org name to the URL, then save the settings, after which the user was able to log in.
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Read the entire article here...
Automating a Reboot with Two Triggers in ControlUp
A user was looking for a way to reboot a server after an Event Viewer error had triggered maintenance mode and logged out all users. It was suggested to use two triggers - the first would put the server into maintenance mode and set a registry key, and the second would check the registry key and if it was present, reboot the server. The use of a PowerShell script was offered to create the registry key in the first trigger. To ensure that only servers with the 1005 error code were rebooted, the registry key would need to be checked.
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Read the entire article here...