A user inquired about creating a trigger for Outlook Inbox on a server, and received a response suggesting the use of ControlUp to run a script using PowerShell and the Outlook COM Object. The script would then check and report the number of items in the Inbox. An example code was also provided. This solution was provided by Yoni and can be implemented through ControlUp.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
High CPU Usage on macOS Sequoia from CoreAgent – ControlUp Community Discussion and Support
Multiple users reported experiencing high CPU usage on macOS Sequoia from /usr/local/com.controlup.edgedx.agent/Bin/CoreAgent. The issue has been observed on a variety of macOS versions, and restarting the device only temporarily resolves it. A ticket has been opened with CU support, and users are discussing the issue in the community. Some have seen similar issues with earlier agent versions, but it has since been fixed.
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Trouble with ControlUp Trigger Resolved.
A user reported an issue with a trigger they created for ControlUp monitoring. After some troubleshooting with the team, it was determined that the incident reporting on the monitor had been exceeded - support had fixed the issue and everything was now working correctly.
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Obtaining Real-Time Reports of ControlUp Agent Versions
In this Slack discussion, a member requested for a way to obtain real-time reports of the ControlUp Agent version on all integrated machines. Another member responded with a command to run on ControlUp Monitor, where the number 9.0.0.1675 should be replaced with the current ControlUp version. However, this method only works for currently connected agents. No further references are given.
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Data Index for User Profiles in ControlUp
A user needed a data index for User Profiles. The Reports section for User Profiles has a breakdown of local account folders and sizes, which can be found in the mswin_profiles index when enabling internal indexes. Developer tools can be used to view data sources for reports, and it was mentioned that the export feature could use some improvement.
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Typo in Direct Download Link for Windows Agent in ControlUp EdgeDX
A user discovered a typo in the Direct Download link for the Windows agent in EdgeDX. While the user was able to pull the correct version by tweaking the URL, they wanted to report the issue. Another user asked for a screenshot for the backend team to address the issue. Further discussion reveals that the recommended option is to use the agent manager instead of directly downloading the agent.
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Realtek Audio Driver Issues on HP and Dell Machines
Multiple users have reported issues with Realtek audio drivers, which have been updated for HP and Dell machines. There is no obvious impact on users, but the issue is appearing in crash reports. A user suggests that Realtek is known for having poor drivers. No solution has been found yet.
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Understanding CPU Metrics in ControlUp
The group discussed the discrepancies between the CPU percentage on a single host and the "Host CPU Usage" column for all VMs on that host. The data for the host level comes from the hypervisor platform, while per-VM CPU comes from the ControlUp agent on the Windows OS. It was mentioned that the console is not effective for comparing data due to potential performance issues. The behavior of the host CPU reaching 100% and the VMs not going higher was deemed expected. It was clarified that the host CPU in the "Machine view host CPU" column refers to the CPU utilization by the VM as reported by the hypervisor API. The monitoring intervals for the agent and API may also result in different reported numbers.
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Customizing Insights Dashboard with External Data in ControlUp
A user asked if it was possible to customize a field in an Insights Dashboard by requesting information from an external server. A ControlUp employee confirmed that it was technically possible but not supported out of the box and suggested reaching out to a CSM or account rep for further discussion. It was also noted that the underlying platform of IOP is Splunk and it may be possible to achieve this using its functionality. However, the user's company and the customer need to clearly define their needs before deciding on a technical solution.
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Troubleshooting FSLogix Data Collection in ControlUp
Some users reported issues with FSLogix data collection in ControlUp. One user is experiencing a discrepancy between the number of connected users detected and the actual number of sessions. Another user upgraded to version 9.0.5 and is not seeing any FSLogix disks in ControlUp or the Realtime DX or App.Controlup.com. However, another user has not had any issues with FSLogix reporting on version 9.05.
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Read the entire article here...