A member asked for the URL that the captcha uses when logging in to the Console of 9.05. Another member shared a KB article with a list of necessary URLs and ports for v9.05 login, including a missing Google one. The article can be found at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-eu-customers and https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-us-customers for EU and US customers respectively. A specific article for v9 can also be found at https://support.controlup.com/v1/docs/90-communication-ports-and-urls. The issue of not being able to login without allowing through the firewall has been reported and a ticket has been opened to update the documentation with this information.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Network Communication Issues in ControlUp 9.0
A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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Read the entire article here...
Troubleshooting Network Share Availability with ControlUp Scouts
The members of ControlUp discuss the possibility of using a Scoutbees Shell Execution scout to check the availability of a network share. Some members recommend using a PowerShell script for this purpose, while others suggest doing a TCP port 445 test. After some troubleshooting, one member shares their successful method of using a PowerShell script with the Share permissions set to "everyone."
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Read the entire article here...
Viewing User Logins in Horizon Using ControlUp Historical Reports
A user asked for a script to get the number of users logged in on Horizon for a specific day or month. Another user suggested using the historical reports, where session activity can be selected for Horizon machines. A screenshot was provided to demonstrate how to select a specific day in the reports.
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Read the entire article here...
Struggling to Paste Code into ControlUp Content Field
A user reported having issues pasting code or scripts in the content field, even after restarting and trying different browsers. Others in the discussion confirmed not experiencing the same issue and asked for more information. The original poster later discovered the problem was with using a base64 image code and resolved it by deploying the images directly to the device. No further issues or bugs were reported.
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Read the entire article here...
Understanding Session Protocol Latency Metrics in ControlUp
A user asked about the intervals for the Session protocol latency metrics and how to change them. The team member replied that the historical data granularity changes over time and there is no way to change this. Automated data exports can be set up to store data in a different analytics platform. The relevant KB article can be found at https://support.controlup.com/docs/vdi-and-daas-reports
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Read the entire article here...
How to List Full Path for Applications in ControlUp Reports
A user asked if it is possible to list the full path for applications in reports such as App Statistics. Another user mentioned that this is likely not possible due to the report counting usage across multiple hosts with different installation paths. The API, specifically the getappusage endpoint, also does not contain the path. A user confirmed this and provided a link to the documentation.
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Read the entire article here...
Integrating Power Query and Power BI with ControlUp Tenant – Documentation and Support for Accurate Reporting
A user asked if there was documentation for connecting Power Query and Power BI to their tenant for reporting. Another user shared a link to a ControlUp blog post on visualizing problem desktops with Power BI, but noted that the results may differ due to API changes. It was suggested to obtain an Edge DX API key from support for accurate results. A link to the guide for creating an API key was also provided. The original user has placed a support ticket for assistance.
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Read the entire article here...
Troubleshooting EUC Scout Failure Descriptions
A user is looking for a list of failure descriptions for EUC Scouts when configuring alerting policies. Another user explains that errors correspond to different stages of connecting to EUC sessions and shares a helpful article for reference. The first user is grateful and mentions they have scouts running and will open a support ticket to ensure their settings are correct.
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Read the entire article here...
Differences in Latency between EdgeDX and VDA Protocol
A user asked about the differences in latency between EdgeDX and the ControlUp VDA protocol. It was suggested that this may be due to different sample rates and frequencies. The user expected the maximum latency in HDX to match that of EdgeDX, but it was discussed that this may not be the case if HDX is not sampling at the same time. ControlUp URLs for EdgeDX and the VDA were also shared.
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Read the entire article here...