A user asked about a possible cause for only one virtual machine (VM) not reporting CPU. Another user suggested checking the value in the console and another user suggested a corrupt WMI may require a rebuild. The user thanked the group for their input.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Tracking Network Performance for Users on Specific ISPs in ControlUp
A user asked if ControlUp can track network performance for users on certain ISPs, specifically MTN in JHB and CPT which have reported issues. Other users suggested building a report from the device_status table to filter for latency and ISP. Live data may also be available from this table.
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Read the entire article here...
ControlUp Academy: Metrics Dashboard Suggestions for Omnissa Horizon Customers
A discussion took place about what metrics an Omnissa Horizon customer may want on a dashboard. Some suggestions were for metrics about pods, connection servers, and virtual desktop infrastructure (VDI) as well as user access gateway (UAG) metrics and creating custom reports with data collected by ControlUp. There was also mention of creating historical reports and making the process of creating custom reports easier within the ControlUp Analytics feature. The team will gather more information and report back.
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Read the entire article here...
Troubleshooting Reports and Upgrading ControlUp Console Version
A user asked what could be causing reports to have no data, and others suggested checking the monitors and health status in the ControlUp folder in the Org tree. It was also mentioned that upgrading to version 8.8 MR is necessary for using the new streaming reports feature, and upgrading to 9.0.5 to have access to customer support and RealtimeDX.
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Read the entire article here...
How to Share Dashboards on ControlUp Portal
A user has created a private dashboard on the ControlUp portal and wants to share it with their team or everyone. They are not seeing the share option on the dashboard and are curious about the required permissions. The team suggests referencing the Edge DX article for necessary permissions, but will also update the article to mention permissions for Real-Time DX. The user may need to add their email address in SAML if they are not recognized as having the required permissions.
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Read the entire article here...
How to Fix the Missing Option to Create New SecureDX Scripts in ControlUp
Users reported that the option to create a new SecureDX Script for custom issues is no longer available. It was suggested to check if the option is still enabled, which turned out to be the case. The issue was resolved by re-checking the setting.
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Read the entire article here...
Troubleshooting ControlUp Version 9.0.5 Bug with Triggered Scripts
A user reported a potential bug with ControlUp version 9.0.5 where a trigger that executes a custom script on boot was failing. The error message states that the environment block could not be retrieved, suggesting that the user may already be logged into the target machine. After some troubleshooting, it was discovered that the issue was caused by the service account being logged into the monitor. Once this was resolved, the script ran successfully. The user updated to the latest version (9.0.5.423) and the issue was resolved.
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Read the entire article here...
Troubleshooting the Console Login for ControlUp v9.05
A member asked for the URL that the captcha uses when logging in to the Console of 9.05. Another member shared a KB article with a list of necessary URLs and ports for v9.05 login, including a missing Google one. The article can be found at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-eu-customers and https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-us-customers for EU and US customers respectively. A specific article for v9 can also be found at https://support.controlup.com/v1/docs/90-communication-ports-and-urls. The issue of not being able to login without allowing through the firewall has been reported and a ticket has been opened to update the documentation with this information.
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Read the entire article here...
Troubleshooting Network Communication Issues in ControlUp 9.0
A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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Read the entire article here...
Troubleshooting Network Share Availability with ControlUp Scouts
The members of ControlUp discuss the possibility of using a Scoutbees Shell Execution scout to check the availability of a network share. Some members recommend using a PowerShell script for this purpose, while others suggest doing a TCP port 445 test. After some troubleshooting, one member shares their successful method of using a PowerShell script with the Share permissions set to "everyone."
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Read the entire article here...