A user reported receiving a "disconnected from cluster" message after adding the Monitor again and was directed to check the network requirements article for ControlUp Monitors. The article can be found at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-us-customers#from-the-realtime-monitor-machine and suggests that the disconnect could be due to the monitor not being able to communicate with the coordinator.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting CSV Exports in ControlUp Monitor.
A user reported that the CSV exports from the ControlUp Monitor were broken due to certain patterns and line endings, making it difficult to process the data. Another user suggested using export-cuquery instead, and it was noted that the monitor exports have been deprecated and will be replaced. The deprecation was not yet communicated to customers, but will be mentioned in the 9.1 release notes.
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Read the entire article here...
Automating Logon Duration Reports on ControlUp
A user inquired about automating the Logon Duration report on ControlUp. Another member suggested using the REST API and a scripting tool to compare data with previous months and generate an analysis. Scheduled triggers or a workflow orchestrator can be used to automate this task.
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Read the entire article here...
Troubleshooting Discrepancies in ControlUp Reports
A user asked about discrepancies in the number of PCs shown in Edge DX's 'Devices' and 'Logons and User Sessions' reports when filtering for the same username. Another user suggested checking the time filters, and the original user was able to see both PCs in the logon report after adjusting the dates. The logon report is praised for its detailed information on the logon process.
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Read the entire article here...
Addressing Data Discrepancies with ControlUp and Citrix Monitor
A user noticed a discrepancy in data between ControlUp and Citrix Monitor for logon duration and profile load time. Another user suggested opening a support ticket, as different data points are used to measure these. The app.controlup.com site is now named DEX, and the relevant section for this issue is VDI & DAAS.
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Read the entire article here...
Improving Device Refresh Strategies through Custom Reports and Power BI Integration
The team discussed using custom reports to determine which device models to target for a refresh. They suggested exporting data to power Bi or creating a script to gather information, and mentioned the new Edge DX api. They also noted potential limitations with aggregation on the tenant side. A member asked for clarification on connecting multiple indexes in Power Bi. The conversation concluded with instructions for paging through data or using export.
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Read the entire article here...
Viewing Data in ControlUp Session Activity Report
A user was questioning why they were not able to see certain details when looking at a session where the state is "still active". Another user suggested resetting the preset in the Session Activity grid and reloading the page to see all data, including a "last recorded activity" column. The first user confirmed that this solution worked.
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Read the entire article here...
Issue with Page Refresh on Secure DX
Several users reported experiencing a page refresh every 30 seconds on Secure DX, even when Auto-Refresh was not enabled. Some users tested on different tenants and found that the refresh only occurred with Auto-Refresh enabled. After some troubleshooting and guidance from @member Joel, it was discovered that using the "empty cache and hard refresh" option in developer tools could fix this issue. It appears the refresh was caused by items left in local storage.
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Read the entire article here...
Troubleshooting Device Location Updates in Edge DX
A user reported that their device location does not always update in Edge DX, giving an example of their device showing work location after working from home for 18 hours. A suggestion was made to check if device's public IP is changing when switching locations and checking the status of location services on the device's OS. A link to documentation on device geolocation was also shared.
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Read the entire article here...
Understanding Machine Categories in ControlUp
A user asked for clarification on the different categories of "machines" shown in ControlUp, specifically the difference between All, Agent, VM, and Horizon machines. Another user chimed in to confirm the understanding and offer assistance with future exam questions. The original user also mentioned the challenge of creating custom dashboards on Insights. They joked about reaching out for help on future quizzes. A ControlUp agent explained that the Agent count only shows for machines with an installed ControlUp agent, and there is a way to auto-sync the system. They also asked for the version of ControlUp being used and confirmed that Horizon includes machines with and without agents.
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Read the entire article here...