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Synthetic Monitoring Related Training & Support Archives

Synthetic Monitoring training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Scoutbees Network Connectivity and Check-in issues in ControlUp

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A user asked for guidance on troubleshooting network connectivity or check-in issues with Scoutbee. They have installed Hive and it appears in Scoutbees, but remains in a red state. Another user suggested contacting support or using the network tester provided by ControlUp. Link to the network tester provided - https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=network%20tester

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Setting Up a File-Triggered Maintenance Mode in ControlUp

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A question was asked about creating a trigger that would monitor a file on a server and put the server into maintenance mode if it does not exist. The response suggested using a scheduled trigger with a PowerShell script to check the file's presence. The suggested script can be found at \\SERVERNAME\Core\ControlUpFileShareTest.txt and can be run with the command "powershell.exe -file c:\tech\scripts\find_files.ps1."

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Upgrading ControlUp Custom Hives: Understanding the /name Switch

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ControlUp users discussed an issue with upgrading a Hive via an endpoint management tool. A link to an article on upgrading Custom Hives was shared, mentioning the requirement of a token for upgrades. Another article with instructions for a silent installation was also mentioned. A user questioned the need for a /name switch during an update and it was clarified that the switch is only required if the Hive name needs to be changed. The article will be updated to reflect this.

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ControlUp Users Discuss Trigger Export and Future Potential for Aggregated Alerts Portal

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ControlUp users requested a PowerShell command to export all enabled triggers with configuration, and a possible solution was shared. It was mentioned that a new "alerts" portal will be available to aggregate all triggers, events, and alerts from physical, virtual, and Scoutbees, with potential for a public API in the future. This could improve IT service intelligence, mapping services to business processes. A one-time trigger export can help in understanding ControlUp's detailed alerting process, but interested users can speak to their CSM/TSN for early access to the beta version of the new alerts portal.

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Using Variables in ControlUp Alerts

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Some variables were suggested, but they didn't seem to work. However, an undocumented {scout.location} variable was found, thanks to a team member, and this can be used to show the Hive in alerts. It's now a matter of adding data.location under Input Variables. The team is also curious about the flow being built and the types of scouts and resources being tested.

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How to Set Up ControlUp Alerts to Post into a Google Chat Space

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A user is asking for help setting up ControlUp alerts to post into a Google Chat Space using webhooks. The issue seems to be on Google's side, as the alerts successfully trigger when tested on an external site. Suggestions for workaround or solutions are given, such as using ControlUp Workflows. Examples and instructions on how to format the HTTP POST within a ControlUp Workflow are provided. The user is able to successfully get it working with Workflows, but is still investigating what type of variables are supported to make the message more meaningful.

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