Users discuss setting up a web transaction in Scoutbees. One user successfully records the session but gets a pop-up about missing data when trying to test it. They mention testing in an EUC environment and trying from both custom and cloud hives. Another user suggests the issue could be related to the username or password field and encourages them to open a support ticket. The discussion includes screenshots of the error message and suggests upgrading to the newest hive.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
ControlUp RTC Login Changes and Configuration for Multiple Roles
The ControlUp team discussed changes to the RTC login in an upcoming version. Some users may need to manually set permissions for the new role, "Access Real-Time DX Console." The release date for the version is unknown, but users should ensure they are prepared for the changes. Support for multi-role configuration is available. The team also discussed a screenshot that may have caused confusion.
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Read the entire article here...
Updating the Repair Domain Trust Script for Windows 11 Compatibility
Users discussed updating the Repair Domain Trust script to be compatible with Windows 11 and asked for input from other members. They referenced the script from ControlUp's VDI/DaaS action library and a solution from a third-party website. It was suggested to use the PowerShell cmdlet "Test-ComputerSecureChannel -Repair" and it was confirmed that it works on both Windows 10 and physical devices. The cmdlet can be found at https://learn.microsoft.com/en-us/powershell/module/microsoft.powershell.management/test-computersecurechannel?view=powershell-5.1.
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Read the entire article here...
Troubleshooting Triggers in ControlUp: Event Log Compatibility and Future Updates
A user was having trouble setting up a trigger and asked for help in the Slack channel. After some discussion and clarifications, it was determined that the event logs in question were not compatible with the trigger feature in ControlUp. The user can try again in the future when a new technology is implemented.
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Enabling Scheduled Updates and Run Capabilities on Specific Weekdays in ControlUp
A user requested the ability to choose the 3rd or 4th Saturday of the month for machine updates in ControlUp's monthly patch picker. This would ensure that the updates happen on the same day of the week each month. The company will add this capability. The user also requested a similar feature for running scripts/actions in EDGE DX and has submitted a user voice for it.
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Read the entire article here...
Sizing ControlUp Monitor Servers for Hybrid Environments
A user asked for recommendations on sizing ControlUp Monitor Servers in a Hybrid Environment, specifically regarding CPU and Memory usage. The recommended tool for this task is calc.controlup.com, which takes into account the number of processes and recommends sizing per site. It was suggested to calculate for each site individually.
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Read the entire article here...
Report on Reconnecting CVAD Sessions Longer Than 2 Hours
The users discuss ways to get a report on CVAD sessions that reconnect after 2 hours of disconnect time. One suggestion is to create a trigger on idle time and another is to use the session activity reports for more specific information. However, the reporting process may be slow in larger environments. Resource usage information is also shared.
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Read the entire article here...
Troubleshooting EUC Scout Configuration and Static MFA Pin
A user was having an issue with their EUC scout configuration and Static MFA pin, and tested it through a browser with no issues. They were going to open a support case, but decided to ask for help in the Slack channel first. Another user suggested stopping the service on the hive and using the "sb-hive.exe debug" command to troubleshoot further.
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ControlUp EdgeDX: Custom Fields and Populating Meta_Strings
In this Slack discussion from ControlUp, a user asked about the availability of custom fields in EdgeDX. Another user mentioned the meta_string_1 through 3 fields which can be populated by running scripts on the endpoint. A sample script was shared by a member and it was suggested to use JSON format when writing to these fields. The discussion also includes a link to the ControlUp support page for scripting and creating custom indexes.
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Read the entire article here...
Troubleshooting Reports for Installed Printers in ControlUp
Discussions regarding reports for installed printers took place in the ControlUp Slack channel. A script from the Edge DX script library was suggested as a solution, along with a section with SIP_EVENT tags and information in the script guide. It was mentioned that the script may need to be configured and checked for the overwrite checkbox in order to display properly. Various suggestions for displaying the information in the UI were also given.
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Read the entire article here...