Multiple users discussed the possibility of selecting multiple pools in the dropdown menu from the folder structure in the console for reporting purposes. While there is no current solution for this, there is a workaround by organizing pools into separate folders. However, the built-in sync script does not allow for customization of folder mappings, so this may not be a viable solution. There is a feature that allows for custom folder mapping in the Universal Sync script, but it may not work for all situations. Further discussion and resources can be found in the Slack channel.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Site Load Scouts Failing from Certain Hives
There was a discussion regarding Site Load scouts failing from certain ControlUp hives. Some users reported failures in Northern Virginia and Seattle, while others had no issues in these hives. One user's site load scout was initially disabled but after testing, it seemed to be working fine. Upon further testing, Northern Virginia and Montreal started failing with the message that the resources haven't finished loading. Another user suggested opening a ticket for further investigation and mentioned that they have not heard similar reports from other customers. One user speculated that the failures may be due to their security measures blocking the cloud hive IP addresses. The conversation ended with the suggestion to open a ticket for further investigation.
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Read the entire article here...
ControlUp Remote Shell Screen Discussion
A discussion took place about the remote shell screen in ControlUp - one user suggested adding an option for customizing the screen size. It was mentioned that the screen size can be adjusted through resolution or using the zoom button. The function works well with remote control from Mac to Windows or Linux, and also from Windows to macOS. However, some users experienced a fixed screen size depending on their resolution.
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Read the entire article here...
Troubleshooting Citrix VDAs with ControlUp
A user asked for help with Citrix VDAs losing trust to the domain since the time change, and how to filter or display it on ControlUp. Another user replied mentioning the "Machines (VDA)" filter on the ControlUp web UI which shows the registration status pulled from the Citrix API. The original user thanked for the tip and said they will customize their dashboard. The conversation included a screenshot and use of the @member function.
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Read the entire article here...
How to Create a Folder Trigger for Sending Emails with ControlUp
A user needed help in creating a folder trigger to send an email via SMTP when the folder was filled with an excel file. The suggestion given was to create an SBA using the metrics as arguments and send the script output as the email. Other options included using powershell methods to send emails.
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Read the entire article here...
SecureDX and the Detection of Stolen Citrix Session Cookies
A discussion was had about the possibility of using SecureDX to kill Citrix sessions that showed indicators of being accessed through stolen Netscaler cookies. The group explored different potential solutions, including Citrix Security Analytics and potential AI-based solutions being looked into by ControlUp in the future. They also discussed the potential of using the ControlUp client to detect and flag unauthorized access. No clear solution was found, but the potential for future developments in this area was identified.
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Read the entire article here...
How to Check for Affected Devices with ControlUp’s Bash Script
ControlUp shared a simple bash script for checking the XZ Utils version on devices and determining if it is affected by CVE-2024-3094. Resources and further information on this topic were provided. The shared script also includes an event script for checking the version on devices. Some discussion and referenced sources were also provided. Find the script for checking for affected devices at https://x.com/wdormann/status/1774221251931742706?s=46&t=gdqbN_60lboMJbaqr16mcw. The index script can be found in the thread below the original post.
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Read the entire article here...
Troubleshooting Session Processes in ControlUp’s DEX and Solve Interfaces
Users discussed an issue where session processes were not visible in ControlUp's DEX and Solve interfaces. One user suggested opening a ticket and another discovered a workaround to use the Legacy reports to access the missing slider. The issue may be related to the new data pipeline. A user jokingly suggested starting a support group for those struggling with the RealTimeConsole.
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Read the entire article here...
Understanding “Legal Duration” in Login Capacity
A user asked about the meaning of "legal duration". This topic was discussed in the article linked and further clarified by Trentent. It was also mentioned that the discussion was in the wrong channel.
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Read the entire article here...
Understanding Auto-Remediate Feature in ControlUp
A user asked about the auto-remediation feature and questioned if it had patched their Zoom version, wondering where to find logs and traces. A ControlUp representative confirmed the feature works for both CVE and 3rd party applications, and directed the user to a video demonstration and price inquiries to sales. The feature and its benefits are also discussed. The video can be found at https://vimeo.com/926561424.
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Read the entire article here...