A discussion about admin and service desk user experience for CU Insights took place, with some users mentioning issues with browser performance. Some recommended trying the new reports in Solve, while others suggested that Insights was moving towards a new service for better usability. The timestamp feature was also discussed, with some users asking for it to be made more visible for easier use. It was also mentioned that an API endpoint for start/stop/active/idle/disconnect/reconnect times is in the works for common questions. The timestamp feature can be found on the Insights platform by clicking on the Show/Hide icon. The timestamp can also be displayed by default by clicking on the same icon.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Device Score Beta in ControlUp Dashboard
The Device Score Beta on the dashboard shows a different score than the device view, possibly due to different time intervals. The drill down dynamically determines the interval while the dashboard is based on the latest 1 minute interval data point. It was suggested that the issue may be due to different raw data points in a single time window and the drill down not taking logon duration into consideration. The PM for this feature is aware of the issue.
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Troubleshooting Solve Discovery for ControlUp
A user was having issues with only one out of three sites being displayed in Solve Discovery. Another user suggested checking the data sources in the console and reaching out to support with a screenshot if necessary. The user thanked them for their help.
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“Missing “Show Session Processes” in ControlUp Historical View for Streaming Users”
A user asked about the "Show Session Processes" feature in the historical view on ControlUp. Another user suggested that it may not be available on the streaming version. The user provided the URL for the historical page and it was confirmed that streaming was being used. The meaning of streaming was explained as a new method for sending data to the backend with a shorter delay. The user requested an estimated time for when the process info for sessions will be available in streaming. The team was excited about this update.
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Creating Triggers for Windows Events in ControlUp
A team member sought help in creating a trigger for a specific windows event (with event ID 4725), which they wanted to log for future review. Other members pointed out that the event information needed to be at an audit failed level and also needed to be a supported event log. A link to support documentation was provided for reference. No further workaround was suggested.
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Creating a Custom Report in ControlUp: Tips and Suggestions
A user asked if the Slack discussion was the best place to ask a question about creating a specific custom report, and received responses recommending using APIs or a PowerShell script. Another user mentioned the option to use filters and add more filters for columns not displayed in the report. However, the issue of fully patched machines not showing in the index was also noted. It was suggested to explore other options.
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Custom Report Creation in ControlUp Dex
A user asked where the option is in Dex to create a new custom report, possibly for Edge DX. Another user, noting the change in settings, confirms there is no longer a separate custom reports option. This feature can now be found in the same way as in Solve.
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Editing Web Transactions Scouts with Power Automate and Honeycomb
A user asked about editing Web Transactions scouts through the Scoutbee API, but there is currently no support for this. The user was wondering if it would be possible to use Power Automate to adjust the assert test for dynamic dates. @member asked for more details about the use case and suggested a potential solution using a scheduled job. The user clarified that they need to adjust the assert test almost every day and discussed a possible flow using Power Automate to check with another API for the correct assert text. @member explained that this can be done through connecting to Honeycomb and the scout would give an error if the text is missing.
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Tracking Blue Screen Events in ControlUp
A user asked if it is possible to see when the blue screens appeared on the "Top Devices with Blue Screen Events" report in ControlUp. Another user suggested checking the Power and Session Events report, which includes a search function for device name and "BSOD" event type. A screenshot provided shows 4 events, but some may be duplicated. The recent Agent beta allows for capturing blue screens using WER files. A user suggested adding the information on when the blue screens occurred as a hover feature in the "Top Devices with Blue Screen Events" report. ControlUp will consider this suggestion.
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Discussing Data Retrieval from Custom Data Indexes at ControlUp
The conversation on Slack revolved around pulling data from custom data indexes via API. It was revealed that while there are 7 indexes with varying numbers of items, only 10,000 rows can be queried from each one. This is because EdgeDX expects filtering and aggregation to be done on the tenant side rather than the client side. The logic behind data retention was also brought up, with the max amount of data being 30 days. The discussion ended with the advice to query the collapsed index for more recent data. The full conversation can be found at https://controlup.slack.com/archives/CAZ3VBF6B/p1617709089046900.
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Read the entire article here...