A user asked if the DEX portal's installed apps report gathers info on per user installs. Another user was unsure and asked for clarification from a member involved with report descriptions. The answer is that the report shows both per user and system-wide installs, and the user can use filters to sort through the data. Citrix Published apps are also included in the report.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting WMI Memory Leaks with ControlUp cuAgent
A user reported that at a customer, WMI memory leaks were happening due to the use of cuAgent on machines using ControlUp 8.8 or higher. Removing cuAgent resolved the issue and a ticket with support was created. They suggest using a ControlUp script (https://www.controlup.com/script-library-posts/show-local-wmi-activity/) to obtain WMI logs and identify the problematic cuAgent WMI queries.
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Read the entire article here...
Troubleshooting Strange GPU Usage in ControlUp’s Process and Machine Views
A user posts a question about their freshly installed environment and the strange GPU usage data they are getting from ControlUp. They provide details about their settings and ask for assistance in determining if the NVIDIA API is causing the issue. Other users suggest checking for shared memory usage and provide instructions on how to do so.
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Read the entire article here...
Addressing Data Discrepancies with ControlUp and Citrix Monitor
A user noticed a discrepancy in data between ControlUp and Citrix Monitor for logon duration and profile load time. Another user suggested opening a support ticket, as different data points are used to measure these. The app.controlup.com site is now named DEX, and the relevant section for this issue is VDI & DAAS.
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Read the entire article here...
Finding App Launch Instances on Endpoints with ControlUp API
A user asked how to find the number of instances of an app launched on endpoints over a specific period of time. Another user provided a Powershell script that can be used to retrieve this information from the ControlUp API. The script can be modified to change the start and end date-times. The response also included a screenshot of the values for "citrix.desktopviewer.app.exe" for a demo tenant.
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Read the entire article here...
Sending Email Alerts for ControlUp Folder Event Messages
The team discussed how to send an informational email alert when an event is triggered within the ControlUp folder. Different members offered their expertise and suggestions, including using the ControlUp Academy, creating a Windows Event Trigger, and incorporating a PowerShell script to format the email's body. Ultimately, the team concluded that ControlUp does not allow triggering actions based on informational events, but recommendations were made to run a scheduled trigger or use task scheduler to execute the script at regular intervals.
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Read the entire article here...
How to Kill a Process in a User Session with ControlUp
A user asked for a script to kill a process in a user session, and was given suggestions such as using the Kill Process function in the ControlUp GUI or creating an SBA using Invoke-CUAction. There are also examples of such scripts available on the ControlUp Community website and a Citrix-specific solution called "LogoffCheckSysModules" was also suggested. For more information and examples, visit the links provided.
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Read the entire article here...
Troubleshooting XenServer 8 Hypervisor Information with ControlUp
A user was having trouble getting hypervisor information from XenServer 8, and other members offered potential solutions. One suggested running a command on the Xenserver host, while another mentioned a known issue that will be fixed in an upcoming release. The issue is internally logged under VSO 219770 and should be resolved in versions higher than 9.1.0.400.
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Read the entire article here...
Finding the Right Dashboard for Monitoring with ControlUp
The ControlUp team discussed dashboard options for monitoring machines and identifying ones that need attention, with a suggestion to use PowerBI. It was noted that data can be exported using the streaming API and instructions for this can be found at https://api.controlup.io/reference/how-to-create-api-keys.
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Read the entire article here...
Deploying EdgeDX Agent on Virtual Desktops and Checking Licensing – Tips from ControlUp Users
A user asked about deploying the EdgeDX agent to virtual desktops. Others confirmed that it is possible and shared tips for installation, including adding extra settings and checking licensing. The agent can also be installed on non-persistent machines. The licensing system for EdgeDX is per device, and current usage can be seen on the overview dashboard or in the maintenance section of the EdgeDX configuration settings. Links to helpful resources from ControlUp were also shared.
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Read the entire article here...