A user encountered an issue with the new live features on ControlUp, specifically with the management option for file and registry browsing. After troubleshooting, it appears to be a permissions issue and potentially a global feature flag. The user was advised to log with support for further assistance.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Edge DX – SIP Agent Installation and Upgrades
Users discuss if it is okay to install the 'ControlUp Edge DX - SIP Agent' on the monitor servers to see the same type of data as endpoints. It is recommended to have the cu4vdi agent installed on the monitor servers for a fuller picture of the environment. Also, it is possible to upgrade existing clients to a newer version using the PowerShell module. The two different agents, sipagent and cuagent, are discussed and it is noted that detailed metrics can be found in the VDI tab. A call can be set up to answer any further questions.
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How to Install ControlUp for VDI in a Non-Persistent Image
A user asked about installing ControlUp for VDI in a non-persistent image. Another user suggested using a built-in synchronization feature and confirmed that the agent will not register in golden image mode as long as the machine name matches the image. The sync with Citrix will also prevent stale machines from cluttering up the interface.
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Tips for Including IGEL Endpoints in ControlUp Reports and Dashboards
Multiple ControlUp members discussed how to include IGEL endpoints in a report and dashboard. Different solutions were proposed, such as using a custom index and dashboard, or filtering the Device Inventory Dashboard by OS patch string. The issue is planned to be fixed in February, but temporary solutions are available. URL: https://support.controlup.com/hc/en-us/articles/360012939118-Device-inventory-dashboards
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Read the entire article here...
Troubleshooting ControlUp Upgrade Process
An employee is troubleshooting the upgrade process for ControlUp. They are updating from version 9.0.5.423 to 9.1.5.445 and have encountered an rpc error when trying to add a monitor to a specific region. The issue is due to the console using the Windows identity of the person running the console, so the user may need to run the console as a user with permission or deploy the monitor through PowerShell. The recommended upgrade order is console, monitor, data collector agents, and all other agents. The ControlUp website has a guide for upgrading and the employee has a further question about downloading the Real-Time DX Console.
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Uninstalling ControlUp agent on multiple devices with different versions
A user asks for help uninstalling the ControlUp Windows agent from multiple computers with different versions. They plan to use Tanium to uninstall, and ControlUp documentation provides the necessary uninstall script. Others advise on potential issues with enabling version control and note that ControlUp does not change the MSI GUID with each version. The user praises ControlUp's developers and their consistency.
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Enhancing Citrix Cloud visibility with ControlUp 9.2
A user asked about getting information into ControlUp and having a single pane of glass for data instead of having to go to both ControlUp and the Citrix Cloud console. Another user asked for @member to review and update where Citrix Cloud metrics can be seen in ControlUp, potentially in version 9.2. The first release with some Citrix Connection Failure Logs was 9.1.5, and more visibility into connection failures will be available in version 9.2, with the addition of various connection failure metrics to automated actions. More information can be found at https://controlupcommunity.slack.com/archives/C04B9BLGY0G/p1740515659733499
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Removing Uninstalled Apps from ControlUp Reports
ControlUp users discussed the lingering appearance of FortiClient on CU4C reports despite its removal from all devices. It was suggested to remove the software from the template scope in order for it to no longer appear in future reports. It was also advised to check for any leftover folders or files that may have caused the detection. To exclude it from scan reports, it should only be removed from the template.
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Troubleshooting Errors when Adding EUC Environments to ControlUp
A user asked for help with troubleshooting errors when trying to add an EUC environment to ControlUp. Another user suggested checking the agent logs in a specific location and also opening a support ticket for further assistance.
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Troubleshooting Script Execution in ControlUp
A user is having trouble executing a PowerShell script in ControlUp on a VDI with an agent installed. They receive an error message and are unable to run the script from the console. Other users suggest checking permissions and removing unnecessary lines from the script. It is also suggested to import the ps1 file instead of copying and pasting. The option to target machines in the console is discussed.
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Read the entire article here...